Customer service consulting with the customer´s eyes.
Consulting
In the beginning there is target definition. Customer needs change constantly. So customer service units have to adopt.
Projects
Service automation helps reaching targets and fulfilling customer needs. Everything starts with a good contact channel strategy.
Outsourcing
To find the right business partner for outsourcing is important to your business. Quality has to fit and price too. We can help.
Latest posts
26Sep
Service Champions 2022
0 CommentsCrisis as accelerator for customer and employee experience? The 11th edition of the Pop-up event for Service Champions on 12 October... Read More →
25May
Save the date!
0 CommentsPop-up event for Service Champions “The new normal in HR or How did the last years shape our working behaviour 12 October... Read More →
01Mar
Wir Kunde is hiring!
0 CommentsYou do have call center experience? You know what I am talking about when I say “Business analyst” and “Process... Read More →
04Mar
Share. Donate. Help.
0 CommentsAs a company we are strictly non-political. As human beings we are strictly humanitarian. As business consultants we are part... Read More →
27Jan
Stepping on Lego hurts. Use the bricks to build quality.
0 CommentsThere is this well know exercise in coaching where 2 people sit back-to-back next to each other. 1 person has... Read More →
17Jan
Perfect fit: Vendor management versus partner management
0 CommentsVendor management typically includes finding a partner, contract with the partner, manage the partner as he is executing services on your... Read More →
Some of our customers
