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Customer service consulting with the customer´s eyes.

Consulting

In the beginning there is target definition. Customer needs change constantly. So customer service units have to adopt.

Projects

Service automation helps reaching targets and fulfilling customer needs. Everything starts with a good contact channel strategy.

Outsourcing

To find the right business partner for outsourcing is important to your business. Quality has to fit and price too. We can help.

Latest posts

01Mar

Wir Kunde is hiring!

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You do have call center experience? You know what I am talking about when I say “Business analyst” and “Process... Read More →
13Feb

7 things every sales rep can learn from a heavy metal band

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You are here to sell your shit! It really does not matter if you slept well, if you like your... Read More →
14Apr

Why big is not always beautiful. 8 reasons to favor small consultancy companies!

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We are a big company, so a big consultancy company suits me best. They have proofed to survive on the... Read More →

04Mar

Share. Donate. Help.

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As a company we are strictly non-political. As human beings we are strictly humanitarian. As business consultants we are part... Read More →
27Jan

Stepping on Lego hurts. Use the bricks to build quality.

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There is this well know exercise in coaching where 2 people sit back-to-back next to each other. 1 person has... Read More →
17Jan

Perfect fit: Vendor management versus partner management

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Vendor management typically includes finding a partner, contract with the partner, manage the partner as he is executing services on your... Read More →

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