Customer service consulting with the customer´s eyes.
In the beginning there is target definition. Customer needs change constantly. So customer service units have to adopt.
Service automation helps reaching targets and fulfilling customer needs. Everything starts with a good contact channel strategy.
To find the right business partner for outsourcing is important to your business. Quality has to fit and price too. We can help.
Wir Kunde is now officially Solution Partner of Think Owl0 Comments
We are thrilled to announce that Wir Kunde is no official Solution Partner of Think Owl. We just recently received... Read More →
Service Champions 20220 Comments
Crisis as accelerator for customer and employee experience? The 11th edition of the Pop-up event for Service Champions on 12 October... Read More →
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Pop-up event for Service Champions “The new normal in HR or How did the last years shape our working behaviour 12 October... Read More →
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As a company we are strictly non-political. As human beings we are strictly humanitarian. As business consultants we are part... Read More →
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There is this well know exercise in coaching where 2 people sit back-to-back next to each other. 1 person has... Read More →
Perfect fit: Vendor management versus partner management0 Comments
Vendor management typically includes finding a partner, contract with the partner, manage the partner as he is executing services on your... Read More →