We are thrilled to announce that Wir Kunde is no official Solution Partner of Think Owl. We just recently received the official certificates of the Think Owl Academy. Think Owl… read more →
Crisis as accelerator for customer and employee experience? The 11th edition of the Pop-up event for Service Champions on 12 October 2022 from 12:30 at the Kiwi.com headquarter in Brno, Czech… read more →
Pop-up event for Service Champions “The new normal in HR or How did the last years shape our working behaviour 12 October 2022, Kiwi.com, Brno The 11th edition of the Pop-up event… read more →
You do have call center experience? You know what I am talking about when I say “Business analyst” and “Process manager”? You could work for a Vienna / Austria based… read more →
You are here to sell your shit! It really does not matter if you slept well, if you like your customer or what you feel about the product you wish… read more →
We are a big company, so a big consultancy company suits me best. They have proofed to survive on the market. I can rely on them And how should I… read more →
There are many good reasons to use external partners in customer service. Most important reason is usually commercial advantages. Most of the time it is simply cheaper. Furthermore it is… read more →
These are the most frequently asked questions I get as an consultant for customer service organizations. The questions sound easy. But they are difficult, I would say not, to answer.… read more →
Quality is important to us! Therefore decided Wir Kunde to start acting according to new ÖNORM EN 16114 for management consulting services. International norms improve the quality of provided services… read more →