Filip Bilik

  • 12 years customer service
  • Team management
  • Operations management
  • Technical consultant

Filip Bilik born and raised in Slovakia, living in Vienna since many years. Technology & IT are his passion. Also cutting the loan, we heard. Perferably in Waldviertel.

Being a passionate cyclist he always at the pulse of the city.


Marktgasse 21-23 Top 4-6, 1090 Wien
E bilik[at]wirkunde.at
T +43 1 8909867

Filip Bilik

… is Customer Service more than 12 years.

he knows customers and customer service. After starting as an agent at an international outsource provider his way led him via people management to us. Filip is our specialist for technical customer service topics.

Chat Bot? Sure! Build knowledge database? Of course! If we can´t go any furhter, we ask him. Our custoemrs do the same thing!

What is he good in?

  • Call Center management
  • Project management of IT projects
  • Chat Bots
  • Confluence & Verint knowledge databases
  • Jira implementations
  • GDPR assessments
  • Website testing
  • CRM tool optimisation
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