We are thrilled to announce that Wir Kunde is no official Solution Partner of Think Owl. We just recently received the official certificates of the Think Owl Academy. Think Owl… read more →
Crisis as accelerator for customer and employee experience? The 11th edition of the Pop-up event for Service Champions on 12 October 2022 from 12:30 at the Kiwi.com headquarter in Brno, Czech… read more →
Pop-up event for Service Champions “The new normal in HR or How did the last years shape our working behaviour 12 October 2022, Kiwi.com, Brno The 11th edition of the Pop-up event… read more →
As a company we are strictly non-political. As human beings we are strictly humanitarian. As business consultants we are part of the society that is well, very well and wealthy.… read more →
There is this well know exercise in coaching where 2 people sit back-to-back next to each other. 1 person has got the plan for building a rather simple figure out… read more →
Vendor management typically includes finding a partner, contract with the partner, manage the partner as he is executing services on your behalf, monitor results and cost and cost effectiveness. Purpose is… read more →
A management consultant is somebody who advice to you to pick the blueberry muffin for dessert instead of the chocolate cake. Why? He likes blueberry more Last time chocolate was a bit… read more →
You do have call center experience? You know what I am talking about when I say “Business analyst” and “Process manager”? You could work for a Vienna / Austria based… read more →
News at Wir Kunde: Christiane Ölz-Zivkovic supports Wir Kunde team Wir Kunde freut sich sehr über die Verstärkung im Team: Per 1.8.2017 unterstützt Christiane Ölz-Zivkovic das Wir Kunde Team. Sie… read more →
Wir Kunde is happy to officially welcome Cara Schlesinger our new Marketing and Sales Executive on board. We are happy she joined the team. With her we are able to… read more →
You are here to sell your shit! It really does not matter if you slept well, if you like your customer or what you feel about the product you wish… read more →
We are a big company, so a big consultancy company suits me best. They have proofed to survive on the market. I can rely on them And how should I… read more →
There are many good reasons to use external partners in customer service. Most important reason is usually commercial advantages. Most of the time it is simply cheaper. Furthermore it is… read more →
These are the most frequently asked questions I get as an consultant for customer service organizations. The questions sound easy. But they are difficult, I would say not, to answer.… read more →
HD Austria & AustriaSat are the 2 brands of M7 group SA in Austria. Customers are offered interesting themeTV channels and high quality HD channels of German private TV-channels. They… read more →
As one of the biggest suppliers of satellite TV programs in Czech Republic and Slovakia, Skylink needs fast, endurable and easy to use solutions in their customer service. The new… read more →
Gamify your life! Wir Kunde supports Engageit with presales and sales activities in order to show the customer service world their great new Gamification software tool in DACH region. Engageit… read more →
Wir Kunde in new clothes! Together with our partners Startup-Design & Mauritz design we did a redesign of our corporate design and took the chance to relaunched our homepage. Because… read more →
M7 Group SA manages pay TV providers in different European countries for satellite TV. Wir Kunde SC e.U. supports the Austrian brand AustriaSat building up and improving the organizational &… read more →
Quality is important to us! Therefore decided Wir Kunde to start acting according to new ÖNORM EN 16114 for management consulting services. International norms improve the quality of provided services… read more →
Yes we do! And for quite a while now! At UPC the quality of customer services needs to be top. Wir Kunde is proud to support UPC with expertise in… read more →